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Privacy Policy

Effective Date: December 15, 2024

Sno AI Corporation ("Sno AI," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and services (collectively, the "Service").

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

  • Account information (name, email address, password);
  • Profile information you choose to add;
  • Content you create, upload, or store using the Service;
  • Communications with us (support requests, feedback);
  • Payment information (processed by our payment providers).

1.2 Information Collected Automatically

When you use the Service, we automatically collect:

  • Log data (IP address, browser type, operating system, referring URLs, pages visited, timestamps);
  • Device information (device type, unique identifiers);
  • Usage information (features used, actions taken, frequency of use);
  • Cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service;
  • Process transactions and send related information;
  • Send you technical notices, updates, and support messages;
  • Respond to your comments, questions, and requests;
  • Monitor and analyze trends, usage, and activities;
  • Detect, investigate, and prevent fraudulent or unauthorized activity;
  • Personalize and improve your experience;
  • Comply with legal obligations.

3. Artificial Intelligence and Machine Learning

This section describes how your data may be processed by AI systems.

3.1 Third-Party AI Providers

The Service utilizes third-party artificial intelligence and machine learning providers to deliver AI-powered features. These providers may include OpenAI, Anthropic, Google, and other AI service providers. When you use AI features, your content may be transmitted to and processed by these providers in accordance with their respective terms of service and privacy policies.

3.2 How AI Providers Process Your Data

Third-party AI providers process your content to generate responses and provide AI functionality. Each provider has its own data handling practices. We recommend reviewing the privacy policies of these providers:

  • OpenAI: openai.com/privacy
  • Anthropic: anthropic.com/privacy
  • Google: policies.google.com/privacy

3.3 Our Commitment

Sno AI does NOT use your content to train our own AI models. Your data is processed solely to provide the Service to you. We select AI providers that offer appropriate data protection commitments, including options to disable training on user content where available.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your browsing activities. Cookies are small data files stored on your device. You can control cookies through your browser settings, though disabling cookies may affect Service functionality.

We use cookies for:

  • Authentication and security;
  • Preferences and settings;
  • Analytics and performance;
  • Functionality.

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: With vendors who perform services on our behalf (hosting, analytics, payment processing, AI services);
  • Legal Requirements: When required by law, legal process, or government request;
  • Protection of Rights: To protect our rights, privacy, safety, or property, or that of our users or others;
  • Business Transfers: In connection with a merger, acquisition, or sale of assets;
  • With Your Consent: When you have given us permission to share.

We do not sell your personal information.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within a reasonable period, except where retention is required by law.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws. By using the Service, you consent to the transfer of your information to these countries. We take appropriate safeguards to protect your information in accordance with this Privacy Policy.

8. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information.

8.1 Your Rights

  • Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collecting it, and the categories of third parties with whom we share it.
  • Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
  • Right to Opt-Out of Sale: We do not sell personal information. If this changes, we will provide you with the right to opt-out.
  • Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.

8.2 How to Exercise Your Rights

To submit a request, contact us at [email protected]. We will verify your identity before processing your request. You may also designate an authorized agent to make a request on your behalf.

8.3 Categories of Information

In the past 12 months, we have collected the following categories of personal information:

  • Identifiers (name, email, IP address);
  • Commercial information (transaction history);
  • Internet activity (browsing history, interactions with Service);
  • Geolocation data (approximate location from IP);
  • Inferences (preferences derived from usage).

9. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have certain rights under the General Data Protection Regulation (GDPR).

9.1 Legal Basis for Processing

We process your personal data based on:

  • Contract: Processing necessary to provide the Service you requested;
  • Legitimate Interests: Processing for our legitimate business interests (improving the Service, security, fraud prevention);
  • Consent: Where you have given explicit consent;
  • Legal Obligation: Processing required by applicable law.

9.2 Your Rights

You have the right to:

  • Access your personal data;
  • Rectify inaccurate personal data;
  • Request erasure of your personal data;
  • Object to processing of your personal data;
  • Request restriction of processing;
  • Data portability;
  • Withdraw consent at any time.

9.3 How to Exercise Your Rights

To exercise these rights, contact us at [email protected]. You also have the right to lodge a complaint with your local data protection supervisory authority.

10. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information. If you believe a child has provided us with personal information, please contact us at [email protected].

12. Links to Other Sites

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" above. Your continued use of the Service after such changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at [email protected]

Sno AI Corporation
A Delaware Corporation